1. Introduction
Durga Interior ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or engage our interior design services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal details: name, phone number, email address, and residential or project address when you enquire, book a consultation, or request a quote.
- Project information: design preferences, budget range, property details, and related requirements shared during consultations.
- Communication data: messages, call notes, WhatsApp chats, and feedback exchanged with our team.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies or similar technologies.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and schedule consultations
- Prepare design proposals, quotations, and project plans
- Deliver interior design and related services
- Communicate project updates and service-related information
- Improve our website, offerings, and customer experience
- Comply with applicable legal and regulatory obligations
We do not sell your personal information to third parties for marketing purposes.
4. Sharing of Information
We may share limited information with trusted partners only when necessary to deliver our services, such as:
- Vendors, fabricators, and contractors working on your project
- Payment or communication service providers
- Professional advisors or authorities when legally required
All such parties are expected to handle your information responsibly and only for the intended purpose.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings. Some site features may not function fully if cookies are disabled.
6. Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.
We retain your information only for as long as needed to fulfil the purposes described in this policy, meet project and legal requirements, or resolve disputes.
7. Your Rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of your data, where legally permissible
To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Durga Interior
Near R&B office, Laliteswar
Jajpur, Odisha, 755001
Phone: +91 7978474639
Hours: Mon–Sat, 10:00 AM – 7:00 PM